Upload the Logfile.pml file using the file upload link provided by your Support agent.įor issues with Malwarebytes software during startup, use Process Monitor to create a boot log.The tool monitors and displays in real-time all file system. To save the logs to the default location, click OK. Process Monitor is a tool from Windows Sysinternals, part of the Microsoft TechNet website. In the Save To File window, click All events.To stop logging, open Process Monitor, then click File > uncheck Capture Events.Be sure to note the time when the issue occurs while capturing the event.
Once Process Monitor is open, reproduce the error.To start logging, double-click Procmon.exe to run the tool.You also have to keep in mind that it needs privileges, so you should run it as root or, better, with sudo in front of it. Its use is quite simple, since it does not have an immense amount of options. Close all other programs open on the computer. Use ProcMon Once you have it installed, the following is start enjoying this tool. Open the applications you are troubleshooting, including Malwarebytes software.Stop logging by clicking File > Capture Events. Download Process Monitor, then extract the file ProcessMonitor.zip to your Desktop. Normal process monitor log Run Procmon64.exe from the extracted Process Monitor file.To log issues between Malwarebytes software and another application, download and run Process Monitor to create a ProcMon log. Malwarebytes Support uses Process Monitor to help determine what applications are diminishing your experience with Malwarebytes software. With Process Monitor you can observe, view, and capture Windows file and system activity in real-time. Process Monitor, or ProcMon, is a Windows tool designed to help log application issues on your computer.
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